Customer Success Manager

Customer Success Manager

As a Customer Success Manager you are the link between our customers and talentix. You make sure they start well, grow and get value from the platform every day. You understand what recruiters are up against, think along on smart solutions and help customers get the most out of AI inside their recruitment process. This is not a role where you only maintain relationships: you take ownership, spot opportunities and actively help talentix grow.

What you will do

• You guide customers from onboarding to daily use
• You spot room for improvement and turn feedback into concrete action
• See a customer who could get more out of the platform? You take the initiative
• Something not working as expected? You dig in and make sure the customer can move on
• You move between customer, product and technology and make complex AI capabilities understandable

What you bring

• At least two years in a role built around customer contact, relationship management or customer success
• Strong communicator and curious — helping others gives you energy
• Experience in SaaS, recruitment or technology is welcome, but not decisive
• You think in solutions and take responsibility
• An interest in AI and technology, and the understanding that successful adoption is mostly about bringing people along

What you get from us

• Salary as listed above, plus a bonus tied to team results
• Laptop, phone and travel allowance
• 26 holidays
• Office in Haarlem, hybrid working in consultation
• Lunch at the office every day
• An AI budget: you work with the best tools, not with whatever is already there
• Quarterly outings, workshops and a team that knows the craft from the inside

How the process runs

1. 01 — Intro call

   30 minutes, video or at our office in Haarlem. You hear what we are building, we hear what you are looking for.

2. 02 — Working session

   Not a case study we made up once, but a real problem from our backlog. You work through it with us.

3. 03 — Final talk and offer

   You meet one of the founders. After that you know where you stand within a week — yes or no.

Please note: we are unfortunately unable to process applications from candidates who do not hold a European passport, are not currently residing in the Netherlands, or do not have professional proficiency in Dutch. We are not a recognised sponsor and are specifically looking for someone based in or around Haarlem. We kindly ask you not to apply if this does not apply to you.