Customer Success Manager

Tell me more

We believe AI is not a separate tool, but the basis of how modern recruitment works. That is why we help organisations work smarter, faster and more efficiently with technology that genuinely makes an impact. To support our customers even better in that shift, we are looking for a Customer Success Manager who makes sure they get the most out of talentix.

What you will do

As a Customer Success Manager you are the link between our customers and talentix. You make sure customers start well, grow and get value from our platform every day. You understand what recruiters are up against, think along on smart solutions and help customers make the most of AI inside their recruitment process.

You guide customers from onboarding to daily use, spot room for improvement and turn feedback into concrete action. See a customer who could get more out of the platform? You take the initiative. Something not working as expected? You dig in, look for a solution and make sure the customer can move on.

This is not a role where you only maintain relationships. We are looking for someone who takes ownership, sees opportunities and actively helps talentix grow. You move easily between customer, product and technology, and know how to make complex AI capabilities understandable for different users.

Who are you?

You have experience in a role built around customer contact, relationship management or customer success, and you know how to guide customers to success. You are a strong communicator, curious, and helping others gives you energy. You think in solutions, take responsibility and enjoy building along with an organisation in full motion. On top of that you have an interest in AI and technology, and you understand that a successful implementation is not only about a good product, but mostly about bringing people along in change.

Experience in a SaaS or technology environment is welcome. It is a strong plus if you know the recruitment world and understand how sourcing, selection and placement work. That lets you move faster with customers and translate their challenges into what talentix can do.

What do we offer?

You step in at a moment that genuinely matters. You work for an organisation that is growing fast, get direct influence on the way customers work with AI and help build a product that changes recruitment. You receive a salary between €3,000 and €3,500 based on knowledge and experience, work hybrid from Haarlem and get all the room to develop yourself in a field that moves fast.

Do you see yourself helping customers shape the future of recruitment? Get in touch!